Delivery and Assessment

SITHFAB021 – Provide responsible service of alcohol

www.training.gov.au training package - Link

This nationally recognised unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

THIS COURSE IS SUITABLE FOR LEARNERS WHO:

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

EVIDENCE GATHERING

Assessment is undertaken using different formats, yet:

• All assessments are untimed and are conducted as open book assessment (this means you can refer to your Learner Guide or any other material during the assessment).
• You must read and respond to all questions,
• You must complete the task independently and using your own words.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Yet Satisfactory.
• Not Yet Satisfactory will be followed up by the assessor with feedback. You must review this and resubmit your assessment considering the feedback
• As you complete this assessment task you are predominately demonstrating your knowledge to your trainer/assessor.

The assessments used to assess competence in this program include: 

• Multi choice quiz questions including NSW L&G mandated 'progression quiz' questions shall be completed after each learning module.
• Free text questions which tests your understsanding of being a responsible server of alcohol.
• Case Study steps through a possible workplace scenario. You must answer questions about the scenario.
• WISE 3.1 (Workplace Industry Simulated Environment) - 6 interactive video scenarios with a 30 interactive questions which require correct responses.
• WISE 3.2 (Workplace Industry Simulated Environment - 3 video uploads of the learner in a simulated environment responding to a suite of scenarios (NSW Liquor and Gaming mandated requirement)
• Competency Conversation – Only required if minor gaps have been noted in your assessment. The discussion allows the learner to address these 'gaps'.

If you are unable to respond to the required standard you will be asked to review the learning and phone back after 24 hours.The assessor will give you gudiance at this stage.

AMOUNT OF TRAINING

Your course will take you around six (6) hours to work through the learning material and then up to four (4) hours of assessment, depending upon your previous experience.
To ensure that you meet the learning outcomes for this unit, you are asked to complete the following General Assessment requirements – there are two (2) main sections of the assessment – Knowledge and Performance.
Knowledge assessments assess your ability to understand legislation, operational requirements to maintain required standards and duty of care around the service and consumption of alcohol.
Performance evidence is gathered by assessing your ability to undertake practical activities in working in a business which serves and sells alcohol, safely.

ASSESSMENT

You will be expect to complete the following requirements during assessment: 

For all assesment sections, you are allowed three (3) attempts before you will be asked to review the learning material and reattempt the questions.

Each learning module has a 30-minute time limit. This is mandated by NSW Department of Liquor & Gaming.

Multi Quiz

After the completion of each of the five (5) modules, a multi choice questionnaire will be presented, allowing the learner to confirm their training, based on the module just completed
All questions must be answered correctly - 100% correct,  before moving onto the next phase of assessment.

After teh third attempt at a question you will have to review that particular learning module again.

Practical – Free Text

You will be required to answer a number of questions as part of your assessment. It is important to respond in your own words. Some of the question do require you to research, read and interpret statutory legislative documents. All answers must meet the benchmark requirements in order to be marked as correct.

All questions will assessed by a trainer after your final submission (WISE 3.2).

Case Study

The case study reflects a workplace situation which you as an employee, would have to face. You must respond to the scenario. This is done by answering questions about the evolving situation.

Your trainer will give you feedback, if required after you submit your final response.

Interactive Videos - WISE 3.1 

A series of six (6) interactive videos filmed in a hospitality simulated workplace environment will be viewed by the learner. The learner is required to interact with the video scenarios and respond by submitting correct responses to each situation. Each scenario must be answered correctly before being allowed to move onto the next section. 30 questions in total are posed by the scenarios to the learner.

Role Play – WISE 3.2 

There are three (3) video uploads a learner must submit. The learner is required to video themselves playing their part (role play) as the ‘Bar Staff’ interacting with another individual playing their part as the ‘provocateur’ (customer). The 3 (three) role plays are described within the assessment material and depict a typical on the job requirement of demonstrating your ability to interact with a customer. Each video asks you to complete a particular required skill. This must be demonstrated in the video. Make sure you can be seen interacting with another person in the video.

Competency Conversation (if required)

• If minor gaps have been identified, then a Competency Conversation may take place to determine you ability to meet the requirements of the unit.

FEEDBACK AND COMPLETION

• Please allow two (2) working days for assessment.
• Incorrect multi quiz answers after your third attempt, will be acknowledged as a failure and you will have to undertake the learning again again.
• Upon submission of your WISE 3.2 Videos, a Trainer and Assessor will review your work. If any of your answers or videos do not meet requirements, feedback will be sent to you. Please read through this carefully, review the learning material and resubmit your work.
• If you are marked as correct and email will be sent to you.
• If your work does not meet requirements, feedback will be sent to you.
• Please note - Your work is only assessed by a trainer and assessor, upon your final submission WISE 3.2. Feedback will be sent to you via email.
• Competency Coversation - if a trainer and assesor needs to clarify any aspect of your submission, they will contact you for a chat.
• Once a trainer has completed there assesment you will be issued with a Statement of Attainment and a NSW Interim Certificate.

COURSE MATERIAL

• Learning and assessment is conducted through our learning portal.
• All your learning resources including Liquor regulations and guidelines, videos, legislation, and safety guides, are available on your learner portal.
• Assessment material is online, though some items may be downloaded.
• Links to regulatory agencies

EQUIPMENT YOU WILL NEED TO HAVE ACCESS TO

You must utilise the following equipment in WISE 3.1.:

• Equipment such as measuring devices and signage will be utilised by the learner via the simulated workplace environment process. 
• Alcohol containers
• Appropriate serving glasses
• Industry workplace equipment necessary for the operation of bar service such as tongs, bottle openers etc
• Clock to highlight time of service
• Non-alcoholic alternatives such as water 
• Whilst you can do the course on any device, it is so much easier on a PC.