FAQs

AAAT issues the NSW Interim certificate once DAILY (Mon- Fri) for all successful applicants who have passed their assessment & provided their required documentation.

Yes.

The approved online accredited RSA unit - SITHFAB021 (previously SITHFAB002) - Responsible service of alcohol.

Please be sure to choose the RSA unit applicable to the state in which you intend to work. Some states have different requirements, and these are addressed in each specific State or Territory unit.

A person who undertakes the RSA NSW Online course with AAAT and who successfully completes their training, and has been assessed as having passed, will receive their L&G NSW approved Interim certificate the same day.

Please allow two (2) business days after submission for your work to be assessed.

* Please note certificates are only issued once a day.

Yes! We are approved by L&G NSW to deliver the RSA NSW Online unit

We have been approved since 2015. 

The answer can be a bit complicated. It is best you contact NSW directly as you may have to do a bridging course which can only be done through them. Have a look at - this link

• If you already hold a NSW RSA interim certificate or competency ID card that is due to expire then you are only required to complete the RSA NSW Online refresher course - click here
• If you have NEVER completed a RSA NSW course previously then you will be required to complete the full RSA NSW course.
• If you have a national statement of attainment for RSA completed within the last 5 years in another state or territory, then you need only complete the RSA NSW Online Bridging course. This is done directly with NSW L&G

** Please note, refunds will not be provided if you already have an existing NSW RSA Interim certificate or Competency ID card and you have chosen to complete the course again.

This information can be found at - https://www.liquorandgaming.nsw.gov.au/ If you are not sure please go directly to NSW Liquor and Gaming

Yes, you are eligible to work in NSW if your QLD RSA certificate is less than 5 years old, unless you move permanently to NSW. However, voluntarily completing the online RSA bridging course offered by Liquor & Gaming NSW will help you understand your obligations under the NSW liquor laws when working in NSW.

We do ask you to check this information with NSW L&G as your circumstances may be different: https://www.liquorandgaming.nsw.gov.au/contact-us

No. You must complete the NSW RSA Refresher directly through Liquor and Gaming NSW - LINK 

If you review the email sent to you, there are 2 attachments. The attachment titled with numbers is your Statement of Attainment. The second attachment with your name on it, is the VIC specific Certificate. Your employer needs this for you to legally work in Victoria. If this is not attached then please contact AAAT immediately.

No. The National RSA Statement of Attainment (SOA) AAAT deliver, covers all states however if you wish to work in NSW or VIC, you do have to do the specific course for those states.

No, You can do your course whilst at high school. Just going handling liquor when doping any assessments. Use water instead as a simulation.

During the recertification process, you will need to provide evidence of obtaining your RSA at the start of your training. The Refresher certificate or Statement of Attainment should not issued more than 3 years ago. Access Canberra have asked us to make sure all those doing the refresher course have a current RSA. If not, then the full ACT RSA must be completed.

Your Interim Certificate serves 2 purposes; 1. From the date of issue, it allows you to work for up to 3 months without having a competency card. 2. It is valid for 5 years (from the date of issue) to go into a NSW Service Centre and apply for your Competency Card. If you have not applied for your Competency Card and your Interim Certificate has passed the 5year period, you will need to sign up and complete the full NSW RSA course.

If you completed your RSA for VIC within the last 3 years, you must apply to complete the RSA Refresher Course directly through the Victroian Government Agency here - LINK 

VGCCC is now Liquor Control Victoria (LCV). If you check the original email that was sent to you named "Your Certificate" there are 2 attachments. The second attachment is the VIC specific Certificate of Completion

AAAT is registered with Liquor Control Victoria (formally VGCCC) to deliver the Victorian Specific RSA and Issue the Vic Certificate

All RTO's delivering the NSW RSA must be registered with NSW Liquor and Gaming. AAAT is registered and therefore authorised to deliver the NSW RSA

Before you start the Approved managers course you will need to have completed an nationally recognised RSA course and be able to give us a copy of your Statement of Attainment. It does have to be an RSA done in WA. If you don’t have one then you can do one with us

Yes you can! The RSA and Food Safety certificates are are exempted which means you are able to complete these courses and receive your Statement of Attainment.

The only exception is the Approved Managers WA course. At this stage most Visa Holders cannot undertake this course. Check with AAAT before commencing.

Absolutely. The government changed the rules and people here on a student visa can now do their RSA

I am sorry, but no you can't. The regulations around this course require you to be a resident of Australia

Yes you can. You can sign up an get started at any time.

Online training allows you to complete training at your own pace and at a time which suits you. It is simple to use. Courses are made up of Units of Competency.

The Units of Competency in your course are broken into various sections of learning to allow you to focus on one area of learning at a time and to provide flexibility in completion of the course.

Each section has information which you must read. The course content, or information in each section is the important detail you need to understand. At the end of each section there are a series of questions which you must answer by either selecting multiple choice answers or by typing in a written answer.

A National Training Package is a consistent and reliable set of nationally endorsed standards and qualifications for recognising and assessing people's skills.

A Training Package describes what skills and knowledge a person needs to perform effectively in the workplace without prescribing how they should be trained.

AAAT is a Registered Training Organisation (RTO) and the courses we offer are nationally recognised. We are able to deliver courses in every state

If your business prepares and serves food then, yes.

The new Food management Tools 3.2.2A, require businesses that prepares or serves food in any Australian state and territory, need a food safety management system within a business along with a Food Safety Supervisor.

Yes.

The approved online accredited Food units:

SITXFSA005 - Use hygienic practices for food safety - national

SITXFSA006 - Participate in safe food handling practices

• South Australia
• Western Australia
• Northern Territory
• Queensland
• Tasmania
• A.C.T
• Victoria

NSW Food Safety Supervisor requirements are different. AAAT is an Authorised NSW FSS provider. 

Please be sure to choose the unit applicable to the state in which you intend to work.

Nationally recognised training does not expire; however, some states do require you to do refresher courses or even the full course again within a certain period of time.

Please refer to the information page for the course you are doing for details.

Still not sure, contact AAAT.

Yes!

Access All Areas Training provides support for participants who require assistance with Language Literacy and Numeracy (LLN).

If you do need some extra help, we encourage you to let us know before you start.

We do not have a literacy expert on staff, so you may have to consider if you do need an extra level of support.

You will need the following:

• Desktop computer or tablet/notebook
• internet connection and an up-to-date internet browser (Our site is optimised for Chrome)
• An email account and program
• Phone with a camera or a camera

You may also need a person as an appropriately qualified observer for your Food Safety courses.

Click here to obtain information on your rights as a student.

Multi Choice Quick Quiz: Read the Question and choose the correct answer/s. You must get every question right in order to move to the next section.  If you get a question wrong three times you do have to go back to the start of the learning module, so read the question carefully. Do not rush

"We do ask for two full business days to assess your work. If everything is correct then we can finalise the work. An email will be sent you with your certificate attached. If you are doing a NSW or Vic RSA, or a NSW FSS then please make sure you download and save all the attachments attached to the email.

If you have some questions wrong with your PA then an assessor will give you some feedback on the questions you got wrong. Have a look at this feedback and correct your answers.
 

Take time to look at your Learner Portal. Within the 'Course Summary', do all the boxes say - 'Now being reviewed by the course administrator'. If so, we have it. If not, can we ask you to look at what the tab is saying and do what it says.

There could be a couple of issues here. Has your course been deactivated? Check which email you are using to log in as it might be different to one your registered with. Can you check your junk folder to see if they are going there. If the issue continues please contact info@aaat.edu.au

Yes you can. The worked is saved. We also recommend you don't leave your page open for long periods without any activity. If you do, just refresh your page when you begin again. This will ensure you are still logged in

We have sent the work back to you because we have found something missing or we have assessed your work and have given some feedback so you can make the required changes to your assessment. Simply log back into your account to see what needs fixing.

Observation Report (OPOR): Before you start filling this out, download and safe to your desktop. You can then start filling it out. Save it again when it is complete. It is ready to upload. There is a section to upload it. It is important to press the submit/proceed button at the bottom!!!

Please make sure you send it as a full document. Do not send as individual pages.

Practical questions: Type in your response and then move to the next question at the end press submit. If the page is not submitting. Just make sure you have completed all the questions, or you haven’t exceeded the character count. You do not have to use all the characters allowed. Can I let you know; it is not acceptable to use AI or cut and paste responses in.

Please answer the questions in your words.

Videos and photos: These need to be uploaded at the appropriate location. You course does give you instruction and a section where these are uploaded. Select or choose your file and upload. When it is finished uploading proceed to the next section.

No, you can take your time and complete the course at your own pace. You can start, stop and resume your course at any time.

The system will remember your progress. We ask you refresh your page from time to time to ensure you are still connected to the portal.

Just remember, you have three (3) months to complete your course.

Sorry to hear that. What operating system are you using as our platform does work better with Chrome. It may also be a connectivity issue with your carrier or your network. If you are working using mobile data, are you able to switch to Wi-Fi to see if that helps. Can you log out and then back in? You may have to give it a moment and then try again. If the problem persists, please contact info@aaat.edu.au

We can change the name of your certificate; however, we can only issue a statement of Attainment in the name given to USI. So, the first thing you will have to do is change your name with them. Once this has been completed, we will need to have a copy of a photo ID with your new name along with the letter or transcript from the USI registry stating the name change. It sounds ominous, but please be assured USI do this all the time and I have always found them helpful. Please go to www.usi.gov.au to begin the process.

We can only issue a statement of attainment in the same name as is recorded with the USI registry. If you have officially changed your name, then we can help you. We still have to issue in the name registered with USI, so your first action is to change your name with the USI Registry - www.usi.gov.au - send then a message and they will guide you through the process. Once you successfully changed your name, we will need a transcript stating your name changes and a photo ID with your new name. Once this is done get back in touch with us.  Good luck.

"To begin troubleshooting, it's crucial to ensure a stable internet connection. Sometimes, a weak connection can hinder the uploading process. Once you've confirmed your internet connection is strong, the next step is to verify the file format and size of your video. Different platforms often have specific requirements regarding these aspects. If your video's format or size doesn't meet these requirements, you might need to convert or compress the file prior to uploading.

If you've already attempted these steps and still find yourself unable to successfully upload your video, I recommend seeking assistance from the technical support team at AAAT. They possess the expertise to offer you further guidance and support in resolving this issue. For direct assistance, you can reach out to them by sending an email to info@aaat.edu.au. Their knowledgeable team should be well-equipped to assist you in overcoming these challenges and ensuring your video gets uploaded as intended."

We recommend consulting your learner guide initially, as it often contains the answers you seek. Additionally, you'll find a collection of useful documents in the resources list located on the left-hand side of your page. Taking a look at these resources is a great starting point. However, please note that we're unable to directly provide you with answers. We encourage you to give it a try yourself first.

"While we're here to support you, we are unable to supply direct answers. We kindly ask you to refer to your learner guide and explore the documents available in the resources list on the left-hand side of your page. These materials often hold valuable information that can help address your questions or challenges. Take the opportunity to give it your best attempt before seeking further assistance.

Remember, you're learning resources are designed to empower you with the knowledge and skills you need to overcome challenges and succeed."

Thats okay. We can change it to match the authorised ID you have given us.

You can do this yourself by logging in to your portal

"As we mentioned in our READ MORE section, you are going to have to find a suitably qualified or experienced person to observe you doing food related activities. 
The following is what we mean by a suitably qualified or experienced person:

• Has a minimum of two (2) years food preparation experience in a commercial setting in the last five (5) years, or
• Manager of a food business, Runs a school or football club canteen, Food Safety Supervisor; or

Has successfully completed any nationally recognised food safety course as a minimum, such as:

• SITXFSA005 - Use hygienic food practices for food safety 
• SITXFSA001A - Implement food safety procedures
• SITXFSA006 - Participate in safe food handling practices 
• SIRRFSA001 - Handle food safely in a retail environment
• SITXOHS002 - Follow workplace hygiene procedures 

or similar

• A Hospitality Qualification

Please Note:

• Your observer is not an assessor. Their role is to observe you undertaking food preparation activities safely in accordance with organizational food safety procedure
• Your Observer also has to sign a declaration about the observation.
• They also have to video themselves and their ID stating the meet to criteria to be an observer and they observed all activities completed by you in the Observation Report. "

Yes. We are a Registered Training Organisation (RTO) delivering nationally recognised courses across Australia. Our registration can be checked at - https://training.gov.au/Organisation/Details/52312

When signing up to do the course you were asked to tick a check box which did let you know the courses deactivated after three months. This is because regulators often change the requirements of the course or legislation may changes and these need to be reflected in the latest course. You can contact the training team info@aaat.edu.au to have this reactivated. please be aware a $20 reactivation fee may apply.

To reactivate your course, you can send an email to info@aaat.edu.au with your reactivation request. However, please note that the reactivation of your course is subject to certain conditions. If your course has not been superseded, it may be possible to reactivate it. Just keep in mind that there may be a $20 reactivation fee. I hope this helps! Let me know if you have any other questions.

We will try our hardest, however we do ask for two (2) full business days to assess your work. Others have also submitted their finished work and are waiting for us to assess it. Thanks for your understanding.

Once you have submitted everything, we do ask for two (2) full business days to assess your work. Please take notice of any emails you receive from us, as this may be feedback from an assessor who has asked you to make some correction to your work. If everything is okay, then we will issue your Statement of Attainment (SOA). Please down load your SOA and keep it safe.

Absolutely. We can help you with this. Our course is a nationally recognised qualification. In other words you can travel with it a get a job in any state. If you were thinking of becoming a Food safety Supervisor, can I recommend you complete the FSS Skill Set. This also meets national requirements and allows you to work as a Food Supervisor - the one in charge. Please be aware NSW has different requirements. We have you covered here as well, just make sure, if you do want NSW FSS then select NSW as you state for the FSS. FSS Course

It is even more important with the new legislation coming in December. 3.2.2A Food Safety Management tool, does require most business and organisations to have a Food Safety Supervisor. AAAT have the Food Safety Supervisor Skill Set ready for to gain the necessary qualification. Follow this link and then choose your state.

As a security measure, the system will log you out if the webpage has been in idle for a 30minute period of time.

The conduct of business at the licensed premises must be personally managed and supervised by an individual at all times Approved Manager. So if you are doing this, then, yes. You also need to make sure you have a RSA.

AAAT is authorised by the NSW Food Authority to deliver the NSW Food Safety Supervisors Certificate

If you already have a basic food course (SITXFSA001 OR SITXFSA005), completed in the last 5 years, then you might like to step up to become a Food Supervisor by completing one more unit, the SITXFSA006 - Participate in safe food handling practices. Both units are required to meet the requirements to be a Food Safety Supervisor. If you do not have any food qualifications, can I recommend you do the FSS Skill Set - SITSS00069. This combines both units necessary to qualify you as a recognised Food Supervisor.

By enrolling in the NSW Food Safety Supervisor Recert Course - LINK

You have been unregistered from our AAAT mailing list. We do not maintain a marketing database, and you will not receive any other marketing emails from us.

When a NSW FSS holder’s certification expires, the certificate holder has 90 days to replace their expired certificate by completing a recertification course. This can be found by following this link RECERT LINK

By enrolling in the NSW Recert Course - LINK

Ah, I see you're interested in obtaining a NSW Food Safety Supervisor certificate. That's fantastic! To obtain the certificate, you can enrol in the approved NSW Food Safety Supervisor course offered by Access All Areas Training (AAAT). They are authorized to deliver the official NSW Food Safety Supervisor course online.

The online course provided by AAAT is fully accredited and approved by the NSW Food Authority. It allows you to conveniently complete the training at your own pace and from the comfort of your own home. Upon successful completion of the course, you will receive an approved NSW Food Authority FSS certificate, which is valid for 5 years.

To get started, you can register for the course on the AAAT website. Once registered, you will gain access to your online training account, where you will find all the necessary information and resources to complete your training. The learning resources, including regulations, guidelines, videos, legislation, and safety guides, are available on the learner portal.

Follow this LINK to the course page

The USI (Unique Student Identifier) is a number unique to you that list all your vocational training. USI is a federal run agency. You need a USI to complete our training

www.usi.gov.com

You will need to go to www.usi.gov.au

On you Learner Portal there is a section - Manage Your USI. You click on this and enter your USI.

"If you forget or lose your USI you can retrieve it online via www.usi.gov.com
We do not have access to your USI account.

Do not apply for a new USI"

Anyone completing Nationally Accredited Training is required to have a Unique Student Identifier (USI).
An Registered Training Organisation is not permitted to issue a certificate without this being presented - similar to not being paid without a tax file number.
If you need assistance in creating a USI, you can contact the USI Registry Office directly on 1300 857 536.

On your Learner Portal there is a section - Manage Your USI. Can you click on this and enter your USI.

No. We do not charge you for anything else.

Please note:

• The fees for the NSW RSA Interim Certificate and the NSW Food Safety Supervisor Certificate are included in the course costs
• if you are doing the WA Approved Managers Course, the Department will have an application fee for your Red Card.

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That is why eWAY is globally recognised as the secure payment gateway.