Terms & Conditions - November 2023
A. Accepting T&C’s
By engaging Access All Areas Training (AAAT) or participating in our training you accept the following terms and conditions.
B. Important - Essential reading.
The best way to complete this training is to understand your requirements and our responsibilities.
Please read the documents listed on the policies page at the top of the website.
These include:
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Student Handbook
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NCVER Privacy Statement
The following policies:
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Appeals
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Complaints
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Fees and Refunds
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Training and Assessment
B1. Delivery and Assessment details
The full learning and assessment details for your course can be found at the bottom of your course page.
1. Client obligation
By accepting the following terms and conditions you have acknowledged that you will.
Undertake the training in a responsible manner ensuring that you read and understand the course material
will not seek or accept assistance with assessments
Ensure all information submitted is true and correct and that the course work is your own
2. Authenticity checks
By accepting the terms of this Agreement, you give consent to AAAT to verify information disclosed as part of you course or registration.
3. Non-transferable?training
Once commenced your course is non-transferable to another person.
4. Fees & terms of payment
In consideration of the services to be provided by Access All Areas Training, the client shall pay to Access All Areas Training fees and expenses in the amounts and according to the payment schedule, and all applicable sales, use or value added taxes, even if calculated or assessed after the payment schedule. Terms of payment will be included in the schedule or invoice.
5. Fees and refund policy
AAAT only enrol students who have paid the required course fees in advance. Please refer to the Website for current pricing information.
We regularly update the course content to ensure it remains current. As such we provide a fixed window of 3 months for students to complete their training with us. Most courses we offer can be completed within 6-8 hours.
Therefore:
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A change of mind or not wanting to complete the course is not grounds for a refund.
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The request for refund has been received in writing within 7 days of enrolment, and
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The participant has not yet accessed the course.
AND
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No course is non-transferable to another person.
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Abuse of staff or the use of inappropriate language will result in the forfeit of fees.
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Any cheating will mean the cancellation of the course with no refund
Please note – Any refund granted may attract a $20 admin fee
AAAT does not receive fees in advance exceeding the threshold amount of $1500.00 per individual student. AAAT applies sound and accountable financial practices within its day-to-day operations and maintains its adherence to equitable refund policies.
6. Assessment
The assessment team will attempt to mark and return any submission within three (3) working days. However during peak times this may be adjusted to accommodate increased volumes.
a. Priority Marking
Priority Marking is a service we provide so that you can receive your Certificate as quickly as possible.
If you purchase this option, your assessment will go into a Priority Marking queue and will be marked by one of our team members as a high priority, typically the same day if received before 2pm, or the next business day if after that, or when our office is closed.
Your certificate will be emailed to you once you have successfully completed your training. In order for your certificate to be issued you must have successfully completed all of the learning material and assessment tasks, including;
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Providing any required pre-requisite documentation (such as your ID)
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Providing your USI (Unique Student Identifier)
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If an assessment task is not satisfactorily completed, we will email you feedback and request a resubmission. Any resubmissions will also go into the Priority marking queue.
Important Information
Business Days- Priority Marking operates Monday to Friday from 9 am to 5 pm (Australian Eastern Standard Time), excluding weekends and public holidays. Submissions received outside these hours will be processed the following business day.
Government Portals- Some courses require us to generate external certificates, and we are reliant on those systems being available. For example, RSA certificates issued in NSW and Victoria must be lodged through State Government portals. If these systems are offline or experiencing technical
issues, we may not be able to issue your certificate. We will continue to prioritise the issue of your certificate, but the matter is out of our hands until they are back up and running.
General- While we strive to expedite your Statement of Attainment as soon as possible, we do rely on you to ensure you have successfully completed all the necessary assessment tasks, and to respond to any resubmissions in a timely manner, so we cannot guarantee the exact time of issue.
7. Deactivation – Re-activation
All our courses are automatically deactivated after three (3) months. This is done to ensure you complete the latest version of any course. Your course can be reactivated if the course has not been superseded. For reactivation email info@aaat.edu.au with your request.
If we can reactivate your course a $20 reactivation fee may be charged.
8. Copyright
All content is copyright © Access All Areas Training unless otherwise stated. This includes, but is not limited to all text, images, graphics, audio commentary, visual presentations, and any course related files. Material cannot be copied, reproduced, or distributed in any form without prior written consent. All material provided and presented during training is for the sole use of the company and/or individual.
9. Conditions
Access All Areas Training reserves the right to modify, cancel and limit any training, service, or promotion. We reserve the right to refuse participants for any reason. Purchasing one online training course allows one person to access the training course. Courses are not transferable. By accepting enrolment terms and conditions, you are warranting that you are the person completing the course.
10. Warranty
No warranties or guarantees are made in any of the material. By using any of the material provided you accept all liability for your actions. Except for the express representations and warranties stated in this agreement, Access All Areas Training makes no warranties whatsoever. Access All Areas Training explicitly disclaims any other warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or compliance with laws or government rules or regulations applicable to the product or services.
AAAT is not obliged to refund due to changes in legislation on a national or a state level that may affect delivery of classroom or online of units on scope. Such situations will be assessed case by case.
11. Indemnification/liability
The products and services of Access All Areas Training are sold “as is.” In all circumstances, the maximum liability of Access All Areas Training, its directors, employees, agents, and affiliates, to client for damages for all causes whatsoever, and client’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the charges paid in respect to product or service, provided suitable notice of any such claim in made within 30 days to Access All Areas Training. In no event shall Access All Areas Training be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the products or materials, or services provided by Access All Areas Training, even if Access All Areas Training has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.
12. Terms and terminations
This agreement may be terminated at any time by either party effective immediately upon notice, or the mutual agreement of the parties. No refunds apply for termination or non-completion of your course
13. Modification of terms and conditions
Access All Areas Training reserves the right to update and change the terms and conditions from time to time without notice. Any alterations to products or services shall be subject to the terms and conditions. Continued use of a product or service after any such changes shall constitute consent to such changes.
14. Privacy policy
Access All Areas Training regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Access All Areas Training users and conforms to Internet privacy standards.
By answering submitting acceptance of these terms and conditions you have confirmed that the information you provide to AAAT, whether directly or indirectly, or through the website, or is otherwise displayed on this website is provided in good faith and is true and correct to the best of your knowledge, information, and belief.
14.1. Website data
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity.
Additionally, we use this information for site optimization, fraud/ security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
15. Changes to privacy policy
If we decide to change our privacy policy, we will post these changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our homepage.
16. Collection of Information
To use the Access All Areas Training website, we may require information from you to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support, and accounts, including Email. Any information collected by Access All Areas Training is collected via correspondence from you or your company. This may be via telephone, Email, mail or directly through our website.
17. Use of collected information.
Any details collected from Access All Areas Training customers is required to provide you with our products and/or services, and an elevated level of customer service. Correspondence is recorded to provide service references, and to assist in our staff development.
18. Storage of collected information.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete Credit Card details. We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us.
19. Access to collected Information.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.
20. AVETMISS Data Reporting
All registered training organisations (RTOs) must collect and report 'Total VET Activity' data. This includes full Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS) data, in accordance with the National VET Data Policy Data from the national VET statistical collections and the national survey collections contributes to the publication of reports and data products that illustrate how the national VET market operates.
21. USI and personal data
Files containing USIs (Unique Student Identifier), and characteristics associated with each USI are identifiable data containing personal information and are subject to the Privacy Act 1988, therefore AAAT treats this information with the same security measure as all learner data.
22. Use of your details.
We do not on-sell your data to a third party. We only use your contact details to send you messages about your training and may send a follow up message to support you with gaining registration with relevant government agencies for the purpose of completing your registrations to work. We may do this with via email or text.
23. State and territory governing agencies
Government Department responsible for overseeing regulation within Food and Alcohol may require RTOs to supply them with personal data for the purposing of licencing and regulating individuals and business operating within their authority. AAAT is required to supply personal information with these bodies where requested.
24. Disclosure statement
AAAT supports the principle of honest and fair dealing. AAAT will do its utmost to ensure that its clients are fully and accurately informed to permit them to make decisions in their best interests regarding their future relations with AAAT.
25. Third parties
Access All Areas Training may at its discretion use other third parties to provide essential services on our site or for our business processes such as the NSW Food Authority or OLGR NSW. We may share your details as necessary for the third party to provide that service such as certificates issued via government portal i.e., NSW Food Authority. These third parties are prohibited from using your personally identifiable information for any other purpose. Access All Areas Training does not share any information with third parties for any unknown or unrelated uses.
26. Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
27. Links
Links on the Access All Areas Training site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.accessallareastraining.com.au and www.aaatraining.com.au.
28. Prerequisites
By accepting these terms and conditions you acknowledge that you have met the prerequisite requirements applicable to the course selection. The prerequisites can be located under course information along with Prerequisite guidelines which can be found in the AAAT Student Handbook located on the home page.
29. Website disclaimer
a. No warranties
This website is provided “as is” without any representations or warranties, express or implied. Access All Areas Training makes no representations or warranties in relation to this website, or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph.
Access All Areas Training does not warrant that:
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this website will be constantly available, or available at all.
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the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial, or medical] matter you should consult an appropriate professional.
b. Limitations of liability
Access All Areas Training will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
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to the extent that the website is provided free-of-charge, for any direct loss.
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for any indirect, special, or consequential loss.
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for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Access All Areas Training has been expressly advised of the potential loss.
c. Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Access All Areas Training’s liability in respect of any:
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death or personal injury caused by Access All Areas Training’s negligence.
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fraud or fraudulent misrepresentation on the part of Access All Areas Training or
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matter which it would be illegal or unlawful for Access All Areas Training to exclude or limit, or to attempt or purport to exclude or limit, its liability.
d. Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
30. Other parties
You accept that, as a limited liability entity, Access All Areas Training has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Access All Areas Training’s officers or employees in respect of any losses you suffer in connection with the website.
Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Access All Areas Training’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Access All Areas Training.
31. Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
32. Details
Access All Areas Training
RTO Code 52312
ABN: 861 447 897 84
Call: 1330 287 554
Email: info@aaat.edu.au
